Reinventing Financial Services
‘Reinventing Financial Services. What consumers expect from future banks and insurers’ is the first book on the future of financial services that puts customers centre stage. The book is written by VODW partner Roger Peverelli and 9senses partner Reggy de Feniks, and published by Financial Times / Prentice Hall. The book is available in English, Spanish, German, Italian, Russian, Portuguese (for Brazil), and French. Chinese will follow shortly.
Each new edition includes our latest thinking and additional content related to the target market: extra interviews with industry executives and thought leaders, best practices and research data.