You can follow both Roger and Reggy on twitter. We will use twitter to share news about the book, upcoming events, but moreover interesting facts and best practices that we come across.
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Ton Langerer just published his new book ‘Innopreneur’. They invited 101 innovation specialists to share their view on the key success factors of innovation. We were among the lucky ones and argue in the book that it all starts with the right, deep, true consumer insights. The book is published by Channel V Books and can be ordered at Amazon

Article by Valborg Korthals Altes and Roger Peverelli in MarketingTribune (in Dutch).
When people pay cash the parts of the brain that become active are exactly the same when people experience pain. When credit cards are used there is substantially less activity in these brain parts. How about when people pay with their smart phone? Read more …

Curious how the financial community in France will react to our book. We will find out on January 17th. ING Direct France is so kind to host the launch event. Interested to come? Just send us an email.

Sorry, the English language edition of RFS is sold out again.
The fifth print will be available of the beginning of December. Of course we have taken this opportunity to update all consumer research data as well as best practices.

FuturEyes LAB is the VODW exclusive co-creation community. Goal of FuturEyes LAB is to co-create the service design of the future. The community is exclusively accessible to the expert crowd.
Would you like to participate as an expert? Or are you interested to use the wisdom and creativity of the FuturEyes LAB expert crowd to dramatically improve your service?
Please contact us at futureyeslab@vodw.com.

Sergey Dubinin (Chairman VTB Bank), Oliver Hughes (President Tinkoff Credit Systems), Ivan Svitek (Chairman Home Credit Bank). Aleksey Levchenko (Chairman Renaissance Credit) and Sergey Yakovlev (Director of the International College of Economics and Finance ICEF) are among the thought leaders that contributed to the Russian edition of our book. The foreword is written by Sergey Leontiev, President of the Financial Group Life. Many thanks to our colleague Victoria Yasinetskaya who adapted the book!
‘Financial Services Reloaded’ will be presented on Thursday the 8th in Moscow. Probusinessbank kindly hosts the launch event. If you are interested to join this event, please send an email to vpalomino@9senses.com.

We will share our view on ”The added value of financial advisors’ at the conference of the European Financial Planning Association EFPA at Borsadiner, Barcelona, Spain on November 24th.
At December 1st we will do a key note at the conference ‘Mobile financial services, social intelligence, and the retail experience’, The Hermitage, Amsterdam.
We are invited to give a guest lecture at the prestigious International College of Economics and Finance (ICEF) of the State University Higher School of Economics (HSE) in Moscow, Russia on Friday the 9th of December.
The 13th of December we will be speaking for the executive members of the Marbella Business Club in Spain.

Private investors and investment advisor think very different with regard to what is important in their relationship. Investment advisors overestimate the importance of their role. No less than 91% think their added value is significant. Unfortunately only 51% of private investors agree.
This is one of the results of a survey conducted by Fondsnieuws (part of leading financial newspaper Het Financieele Dagblad) and VODW in September. Read more (in Dutch)
or watch the video of the Fondsnieuws Event where the results were presented.
Link to video

Photograph by Binh Tran’

Interview with Roger Peverelli by Elizabeth Lumley of Finextra at the BAI Retail Delivery conference in Chicago. Social media are not only about communication and reputation. They are also about changing purchase drivers. And that might be even more important.
Link to video “day 2″

Proud to announce that FinanzBuch Verlag, the leading publisher for the financial community, will publish the German edition of our book.

Walter Capellmann is the third author of this edition. Walter is founding partner at Capellmann Consulting in Dusseldorf and has a wide experience in the financial industry, in and outside Germany.
The translation is currently taking place and we are in the process of interviewing executives of leading financial institutions in Germany, Switzerland and Austria; among others Herbert Walter, former CEO of Dresdner Bank.

Filmed at the FundForum International in Monaco, Kalpana Fitzpatrick speaks to Andrew Fisher, CEO at Towry, JP Rangaswami, Chief Science Officer at Salesforce.com and Roger Peverelli, looking at how fund managers can create value, the changing behaviour of consumers, and the role of the advisor.

We are pleased that Caroline Ollivier-Lamarque is acting as the third author for the French edition. She has a vast experience as a strategy and innovation consultant working for among others the large French financial institutions.
Among others Olivier Mariee (Global CMO AXA), Christian Saint-Étienne (member of the Council of Economic Advisers to the Prime Minister), Jean-Claude Larreche (professor at INSEAD), Guillaume Poli (Chairman Rothschild Financial Services) and Benoit Legrand (CEO ING Direct France) will be contributing to the French edition.
The book will be published by Pearson Education France.

In July we spoke at FundForum International 2011 on understanding how your existing and future HNW or retail client base is already fundamentally segmenting itself in new ways.
In an interview, with financial journalist Kalpana Fitzpatrick, Roger describes the six most important trends in consumer behaviour as well as the differences in global trends. He also states that there is a lack of connection and understanding between fund managers and consumers which is something that needs to change.

This is the result of research by VODW among bankers, advisors and clients. imagine an investment portfolio of 500,000 euro and a client asking for investment ideas on a monthly basis. Advisors think it would be appropriate to ask 6,200 euro per year for this level of service. Clients think it is not worth more than 3,800 euro per year.
This gap clearly sets the challenge for private banks and wealth managers now Dutch Minister of Finance De Jager is banning kick back fees and costs of advise and service have to be charged to clients transparently. Read more … (in Dutch)

Tweets don’t spark enough dialogue yet. Recent research conducted by VODW took a closer look at how Dutch service providers are dealing with web care via Twitter. A striking outcome is that over half of the 300 tweets that were part of the research remained unanswered. Banks react the most to tweets (78%) while insurance companies react the least (37%). Read more …

The link to the ebook version of RFS in the Apple iBook store is http://itunes.apple.com/gb/book/reinventing-financial-services/id456852230?mt=11&uo=4
Alternatively, just use this button and iTunes will open immediately and directly navigate to the correct page.

iPad users can also view the Kindle version of RFS. The Kindle App can be downloaded via the App Store.

The Kindle version of RFS can be downloaded via amazon

Just kicked off: The Spring Project, a not-for-profit initiative of ‘caring influentials’, who are committed to co-create a more sustainable future for the financial industry. The Spring Project is initiated and supported by Executive Learning Partnership and the Foundation “Encounter of World Views”, with support of The Duisenberg School of Finance, Deloitte, European Leadership Platform, the Stewardship Foundation and VODW. Read more …

Spanish newspaper El Mundo includes our article ‘Un cambio para sempre’. The article deals with the key issues that financial institutions face with regard to the necessary change.
Het Financieele Dagblad (the leading Dutch financial newspaper) features a one page essay on how to accelerate customer centric change. Expect an elaborate white paper on this subject in the coming weeks, so stay tuned!

Key note on ‘global game changers in retail banking’. Other speakers include President Bill Clinton, Howard Putnam (former CEO, Southwest Airlines) and Randi Zuckerberg (Facebook).
The European Banking Association (EBA) invited us to discuss the future of payments in retail as well as wholesale markets at October 6 in Brussels, Belgium.
A guest lecture is scheduled at ESADE Business School in Barcelona, Spain (October 18).