Key note speech at the conference ‘Customer Experience Transformation in Finance’, 16 to18 September in London. Great line up with Barclays, Citibank, Deutsche Bank, Direct Line, JP Morgan, UniCredit and Zopa. More info? Click here! 

Friday 27 September: key note at the conference ‘Umbruch steuern – Denkanstöße für eine Branche im Wandel’ (managing disruption) in Munich. Register here.