International Bestseller · 9 Languages
Reinventing Financial Services
What consumers expect from future banks and insurers
What consumers expect from future banks and insurers
"Reinventing Financial Services correctly points out that our industry's efforts to rethink and reshape our business by moving back to basics will only have a long-lasting impact if we also manage to make a next move. The industry needs to move forward."
Our second book 'Reinventing Customer Engagement — The Next Level of Digital Transformation for Banks and Insurers' is now available. It boasts more than 100 best practices and quotes from more than 50 thought leaders from across the globe. Published by LID Publishing.
Reinventing Financial Services is the first book on the future of financial services that puts customers centre stage. It uncovers the radical shift in consumer perception and identifies the six key consumer trends that financial institutions must heed — backed by over a hundred best practices from across the globe.
Each edition includes additional content for the target market: extra interviews with industry executives, local best practices and market-specific research data.
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MandarinBoth authors are regularly invited to share their vision at conferences, management development programmes and business schools and to participate in boardroom sessions and innovation projects.
The Roadmap Sessions take boards and management teams on a journey through the six consumer trends. Over two intensive days, the authors work side-by-side with the client to reveal deep insights behind each consumer trend, explore implications for business models and positioning, create a shopping list and set priorities, and define the roadmap towards a customer centric organisation. The flexible approach is always customized and employs interactive presentations, best practice case studies, and strategic and creative sessions. A maximum of ten people is recommended for participation.
Articles, interviews and reviews in publications across the globe.
Available worldwide in print and e-book. For 5+ copies, contact info@9senses.com.
For inquiries about the book, keynote speeches, Roadmap Sessions or collaboration opportunities: